P&O Insurance

P&O Cruises strongly recommends all passengers to purchase travel insurance for their cruise. Details about the Go Plan from Generali Global Assistance are below.

Troubles such as illness, injury of a family member, adverse weather causing delayed flights or lost luggage can occur when you least expect them and may affect your vacation. Travel insurance can help protect your vacation investment and provides added comfort so you can enjoy your trip. If you decide to purchase travel insurance, you have the option of using our preferred partner, Generali Global Assistance. The Go plan featured here can protect you before, during and after your trip with important insurance coverage, 24-hour emergency assistance and concierge services.

Plan Details

Some of the covered reasons for trip cancellation and trip interruption include:

• Covered sickness, injury or death of you, a family member or traveling companion
• Common carrier delays resulting from inclement weather, mechanical breakdown or unannounced strikes
• Financial insolvency of a travel supplier
• Jury duty
• Your primary residence or accommodations at your destination are made uninhabitable by fire, flood, volcano, earthquake, hurricane or other natural disaster
• Mandatory hurricane evacuations
• Being called into emergency military duty for a natural disaster
• A documented theft of passports or visas
• Your involuntary termination of employment or layoff after you've been working with the same employer for at least one year
• A terrorist act which occurs in your departure city or in a city to which you are scheduled to travel while on your trip, and which occurs within 30 days of your scheduled departure date

Coverages:

The table below provides the coverage and benefit limits of the Go plan.

The Go plan also includes 24-hour emergency assistance services and concierge services from Generali’s designated provider.

24-Hour Emergency Assistance Services
These services offer on-the-spot and immediate assistance for unexpected problems that can arise during your trip. The hotline operates 24/7 for help while traveling.

Concierge Services
Get pre-trip assistance scheduling golf tee times, making restaurant, airline and rental car reservations or obtaining tickets for performances and special events.

All benefits and services are described on a general basis. For complete details on policy exclusions and benefits, contact Generali Global Assistance for a sample Description of Coverage or Policy.

Pricing

For trips over $10,000 per person or longer than 31 days in length, please contact your My Cruise Fare travel counselor for a price.

Other Details

Purchase Rule
This plan must be purchased the same day the first trip payment is made. In addition, the traveler must be medically able to travel at the time the policy is purchased.

10-Day Free Look
Generali offers a 10-day free look for the Go plan. In the 10 days after you purchase your plan, you have the ability to cancel your coverage and receive a full refund of the plan cost as long as you haven't left for your trip or filed a claim.

Policy Confirmations
You will receive a Description of Coverage (or Policy for residents of certain states) which describes the benefits and limitations in detail. If you do not receive your documents within 10 days or 24 hours for email, call Generali Global Assistance at 800-994-3765.

Note: Insurance coverage is provided to all travelers listed on the policy, who must be residents of the United States or purchase this insurance from a company that is based in the United States.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as Generali Global Assistance and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on Generali's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

P&O Cruises Payments & Refunds

To reserve your cabin and lock in the final price, you will be required to either pay for your cruise in full or pay a deposit. Customers are advised to pay in full to avoid potential price increases due to exchange rate fluctuations since the prices for P&O Cruises advertised by Vacations To Go are converted from British Pounds. If you pay a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date. The final payment amount will be calculated by multiplying the British Pounds balance due by the current exchange rate at the final payment date.

Deposit and Final Payment

Note: Select promotions require full payment at the time of booking.

Cancellation and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. We recommend purchasing insurance to protect against covered unexpected events. Please check with your My Cruise Fare counselor for cancellation and refund policies for P&O Cruises.

P&O Cruises provides a variety of different dining options. Choose from formal dining rooms, restaurants created by renowned chefs, grill restaurants, food courts, tapas bars, pizzerias, and more. Club Dining and Select Dining are available on all seven ships. Club Dining refers to the traditional 5-course dinner with assigned seating at the same table and same time every night, determined at the time of booking. Select Dining allows passengers to dine at an alternative restaurant with flexible hours. Please note that a cover charge applies for Select Dining. Finally, Freedom Dining is available on the Arcadia, Aurora, Azura, Britannia, Ventura, and Oceana, allowing guests to dine any time and with anyone at select restaurants.

Main Dining Room Policies: P&O Cruises guests are assigned to one of two seatings in the main dining room for their evening meal, early or late. The early and late seating times can vary by ship or itinerary, but are usually at around 6:30 p.m. and 8:30 p.m., respectively.

Dress Code: There are two dress codes onboard – evening casual and black tie. Stylish resort or leisurewear is ideal for Evening Casual nights, for example casual separates or dresses for ladies and open-neck polo shirts and casual trousers (not shorts) for men. Smart dark denim is also fine. On black Tie nights, ladies wear glamorous evening wear including cocktail dresses, ball gowns or even smart trouser suits. For men, dinner jackets or tuxedos are the norm, but a dark lounge or business suit and tie can be worn as an alternative. You can also wear formal national dress and military uniform. Shorts, t-shirts and swimwear are never permitted in the main dining room.

Beverage Policy: All beverages except tea, coffee and water are at an additional cost. Juice is included with breakfast.

Special Requests: P&O Cruises will make every effort to accommodate special dietary requirements and special meals can be requested at the time of booking. P&O Cruises can provide diabetic, fat-free, vegetarian, gluten-free and kosher meals. Kosher meals are ordered from an external food supplier, so it's recommended to request these as soon as possible, and no later than 75 days prior to sailing.

All dining rooms onboard P&O Cruises ships are smoke-free.

P&O’s family-friendly cruise ships, Arvia, Iona, Britannia, Ventura and Azura, are packed with lots of exciting features that will definitely tick all your boxes. Each family friendly ship offers dedicated clubs for all ages from morning till late evening. In addition to the clubs a night nursery, children’s tea, discos and activities are all included in your fare!

The P&O Cruises exciting free on-board program for 2 – 17 year olds is called The Reef and is split into four distinct age groups so that the needs and level of play in each group can be met. There are a whole host of exciting activities organized daily by qualified and enthusiastic DBS-checked Reef Rangers, to keep children of all ages entertained safely throughout the day and evening and to ensure that they have the chance to make friends their own age. In addition to The Reef, P&O offers a Night Nurseryfor children aged between 6 months and 4 years.

Opening times for all playrooms are subject to change dependant on the itinerary of the cruise and the seasonal period.Theywillbe clearly advertised and made available on-board.

'Splashers' for 2 – 4 year olds

Ball pool, outdoor play areas and fun activities such as glove puppet shows and creative play all combine to make Splashers a great place for children at that age when they are constantly on the go.

'Surfers' for 5 – 8 year olds

From imaginative play to fun and games and sports challenges, 5-8 year old passengers can be kept endlessly entertained. They can enjoy outdoor play, board games, table top games and active games such as mini Olympics.

'Scubas' for 9 – 12 year olds

With music, consoles and fun game shows there is something for everyone in Scubas. After dark, the fun continues with everything from discos to games and karaoke. P&O also organizes a whole host of arts and crafts and sports sessions, so younger guests will never be short of something to do.

'h2o' for 13 – 17 year olds

The mix of music, interactive games and discos will keep teenage passengers occupied for the whole holiday. For the more active, there is also table tennis, football and much more. Plus, during the school holiday season, P&O runs activities such as sports coaching and talent shows.

The exact age groupings for older children will depend on the number of children travelling on any particular cruise.

Please note that at least one parent or guardian must remain on-board with your child at all times and access to the children’s facilities is on a first come first served basis.

Children's clubs will be open, regardless to the number of children on-board, except if the occasion should arise that there are no children on-board or during staff training.

Children may only participate in the club designated for their age group. It is not possible to join a club for a different age group.

There is no additional charge for the children's clubs.

Who looks after the children?

P&O’s Youth Team, The Reef Rangers, have extensive experience of planning and facilitating activities for 2-17 year olds, as well as having an enhanced DBS check.

Opening Times

The Reef and Night Nursery allows parents to enjoy the evening with the peace of mind the children are having a great time too!

The Reef is open from approximately 9:00am* through to 11:00pm* on sea days with breaks for meal times. Openingtimes for port day mornings may vary depending on the time of year and ship.

The night nursery (6 month - 4 year olds) is open from approximately 6:00pm* through to 2am*

*Please note opening hours are subject to change dependant on the itinerary of the cruise, ship and the seasonal period. They will be clearly advertised and made available on-board, please seeThe Horizon.

Dining

When it comes to dining P&O offers a special early tea (time and location will be confirmed once on-board) with children’s favorites to suit younger tastes. If you prefer, the relaxed, informal buffet is available from early morning to late evening and has a wide selection of dishes, and if you’d rather all dine together in the main restaurant, that’s fine too.

Shore excursions

Optional shore excursions feature everything from treasure-hunts, trips to waterparks and beaches, plus specifically designed adventure trips and family city tours, complete with arranged transport, entrance fees and English speaking guides. All you need to do is turn up and enjoy your time together.

Security

The clubs feature secure entry systems to allow authorized entry. Children 12 years and under are required to be signed in and out their age specific club by their parent or guardian or authorized adult. This means that only pre authorized adults will be able to collect your child/children from the club. Please make sure parents/guardians who are collecting the child have their shipboard ID available for inspection.

Children under the age of 18 may NOT sign out your younger children.

Parents and guardians of all children aged 17 and under must complete a registration form even if your child will not be attending the child/children clubs, to ensure P&O has all the necessary information about your child/children and that you are fully aware of operating procedures. It is recommended that you attend one of the initial registration sessions on embarkation day so your child can be registered from the first session.

Wristbands

Children aged 2-12 will be required to wear a safety wristband. These are made of Polyethylene/Polyester/White Polyethylene. This is to ensure that they can be correctly identified and returned to parents should it be necessary.

Toilet / Potty Trained

The staff on-board can change your child's diaper if you agree to this. P&O requests that you consent to this on the Registration Form which you will be asked to complete as part of the Initial Registration. Please bring a change bag (with spare diapers and wipes) with you each time your child is signed into the facilities.

Children are welcome to use the friendly family pools. Due to public health regulations, children in diapers, swim diapers, pull ups, or who are not completely toilet trained are only permitted to use designated pools.

Infants

Night Nursery

The Night Nursery, available on all family friendly ships for children aged between 6 months and 4 years of age, is open from 6pm to 2am nightly.It’s very popular and spaces are limited, so places are on a first-come, first-served basis. Also for your peace of mind, you’ll receive a pager in case you need to be contacted.

The latest time children may be checked in to the Night Nursery is 11pm. This service is complimentary.

A quiet area is created to enable an infant to sleep and parents are contacted via a pager, should their infant wake. Room temperatures and frequent checks are made and recorded.

A copy of the Sleep Safe policy which is the Carnival UK policy to ensure that safe sleep environments can be maintained to prevent SIDS is on display in the Night Nursery.

Each ship has the following number of beds and cots on-board:

• Aurora has 8 beds and 6 cots
• Azura and Ventura's has 6 beds and 8 cots
• Britannia has 4 beds and 8 cots

P&O does not operate a baby sitting or in cabin listening service, and it is recommended that children 12 years and under must not be left alone in the cabin.

Children under the age of two cannot be signed into the supervised daytime activities; parents/guardians must be present with them at all times, Britannia, Ventura and Azura have rooms which families can use with their under twos during the day (at night these turn into Night Nursery). On Aurora families may use the facilities in the 'Splashers' age group when the rooms are not too busy and both parents/guardians and child need to be signed into the facility as a visitor. Please note visitor places are available on a first come first served basis. Families are also encouraged to participate in any family events taking place - discos, magic shows etc.

Smoking is not permitted in staterooms, balconies or public areas, but is permitted in designated areas of the open deck. Electronic cigarettes which do not emit smoke are not permitted in public areas and can only be used in designated smoking areas.