Costa Carefree Travel Protection

The last thing you want to worry about is a problem on your trip, but sometimes the unexpected does occur. Costa offers Carefree Travel Protection, a custom-tailored package of both insurance and non-insurance benefits to provide reimbursement for losses that may occur while you cruise.
 
Carefree Travel Protection protects your cruise vacation investment should you have to cancel or interrupt your cruise for unexpected, specified reasons. Carefree Travel Protection provides reimbursement in the event of trip and baggage delays and provides medical expense reimbursement if you should fall ill or have an accident during your trip. This is especially important when you travel overseas, because Medicare and many private insurance policies may not provide coverage when traveling outside North America.
 

 
Cancellation Enhancement

• If your Trip Cancellation claim is denied due to a Pre-Existing Condition, Costa will provide you with a future travel credit equal to the cancellation fee amount. This non-insurance feature is provided by Costa.

24/7 Worldwide Emergency Assistance Services

• Provides 24-hour assistance services including: pre-cruise health, safety and weather information; assistance with travel changes; lost luggage assistance; emergency cash transfer assistance; emergency medical and dental assistance; lost travel document assistance; and emergency medical payment assistance. Non-insurance assistance services are provided by On Call International.

Please note that Carefree Travel Protection is not available to residents of New York, Quebec or Puerto Rico.

Costa Cruises Payments & Refunds

To reserve your cabin and lock in the final price, you will be required to place a deposit on your cruise. After you have placed a deposit to secure your reservation, you will be asked to pay the remaining balance of your fare at the final payment due date.

Deposit and Final Payment

Note: Select promotions require full payment at the time of booking.

Costa accepts Visa, MasterCard and American Express.

Cancellation and Refunds

Penalties may apply if you cancel or change your reservation. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. We recommend purchasing insurance to protect against covered unexpected events. Please check with your My Cruise Fare counselor for cancellation and refund policies for Costa cruises.

Costa carries Cruising Italian Style to the next level through their partnership with Michelin-awarded Italian Chef Ettore Bocchia, a pioneer of molecular gastronomy. Many of Costa's a la carte Club Restaurants will be under the direct supervision of Chef Bocchia. The waitstaff and buffet attendants truly show Italian hospitality and go to great lengths to be sure that your dining experience is an unforgettable one. In addition to traditional Italian cuisine, Costa also features cuisines and specialties from around the world.

Main Dining Room Policies: Costa guests are assigned to one of two seatings in the main dining room for their evening meal, early or late. The early and late seating times can vary by ship or itinerary, but are usually at 6:30 p.m. and 9:00 p.m., respectively. Dinner seating preferences may be requested at the time of booking, but are not guaranteed. Costa neoClassica and Costa neoRiviera offer an innovative concept that offers a flexible dining experience that gives guests the freedom to dine with whomever they wish, at their convenience between 6:30pm and 10:00pm in elegant, upscale venues. Reservations are not permitted in the main restaurants. Seating is based on a first-come, first-served basis. If the restaurant is full, guests will be provided a pager and will be called when a table becomes available.

Dress Code: With the exception of two formal nights, the dress code is casual. Appropriate attire for men is slacks and a sports shirt (no jeans), while women are advised to wear slacks and blouse, a sundress or a pantsuit. On formal evenings, men should wear a dark suit or a tuxedo, while women should dress in an evening gown or cocktail dress. Shorts and swimwear are never permitted in the main dining room.

Beverage Policy: All beverages except tea and water are at an additional cost. Juice and coffee are included with breakfast. Soft drink cards, good for unlimited soft drinks, are available for purchase onboard.

Special Requests: Special meals including low-calorie, vegetarian, no MSG, low/no sodium and low/no cholesterol can be requested. Sugar-free and fat-free desserts are also available.

All dining rooms onboard Costa ships are smoke-free.

Costa’s club for children is known as the Squok Club. Their spaces are equipped with plenty of bright colors and furnishings. Your child will be entertained with the latest video game consoles and Sping Master games such as Meccano, the Aquadoodle carpet, and Spy Gear for secret agents. Costa Fascinosa, Costa Favolosa, and Costa Diadema exclusively feature open-air Water Parks, with a pirate ship, games and even a castle.

Squok Club is divided into different age groups and is open from 9:00 am to midnight. The age groups are divided as follows:

• Mini (3-6 years)
• Maxi (7-11 years)
• Teen Junior (12-14 years)
• Teen (15-17 years)

For guests ages 3 to 6 in the Mini club, there is an opportunity to meet the famous Peppa Pig after boarding. The children will be able to talk with her and take plenty of photos. Peppa Pig even has her own day on every cruise and young guests can enjoy activities such as coloring, crafts, treasure hunts and puzzles. In the afternoon, kids can have lunch with Peppa Pig with a special menu. An evening dance at the disco with Peppa will be the highlight of the trip. There are plenty of colorful souvenirs to remember Peppa Pig by or to even take home to share the delight with friends.

Some example activities available for ages 3-11 include:

• Treasure hunts
• Sports tournaments
• Dance and karaoke competitions
• Costume parades
• Themed parties

The teens can have fun too, with example activities including:

• Dance and music courses
• Sports tournaments
• Pool parties with a midnight swim
• Games at the disco
• Themed dinners
• Birthday dinners
• An area available for hire for a high-tech party

The “Under 3 Service”
Costa’s staff await with specially designed play activities, in the presence of mom, dad or an accompanying adult.
 
The Baby Squok Club
Exclusively on Costa Toscana and Costa Smeralda a baby sitting service available for children between 1 and 3 years old, where nannies take care of your little ones for an additional charge.

The support of Costa’s staff is available free of charge at the clubs after registering your children onboard. You will be given a detailed program of activities then.

For a small extra charge, Costa’s Squok Club can organize a special day for girls and boys upon request. There is a day for children who want to be a princess called “Princess for a Day.” This event includes hair and make-up, a dance with dad and a professional portrait, all while dressed up like a princess. The other event is “Captain in Training.” Those who opt for “Captain in Training” will be taught by the Squok Club team how to use sea tools like a compass and a flag, and they will also be taught technical sailor terms. While dressed as a Captain, the child on their special day will announce the weather forecast and take part in a special dinner in the main restaurant.

Costa’s ships are designed to accommodate strollers. These accommodations include elevators, spacious cabins, large decks and walkways. Children under the age of 3 have priority boarding and are allowed to play games in the Squok Club, outside of the busiest times, when accompanied by an adult. They cannot participate in activities designed for children over 3. Children who are set to turn 3 during the cruise can access the Squok Club upon embarkation.

Parents who wish to participate in excursions while leaving their children onboard will need to notify the Squok Club 24 hours beforehand so they can accompany their children 15 minutes before the start of the tour.

Smoking of cigarettes, cigars and pipes is not allowed in all internal areas of the ship including private guest cabins with the exception of any designated cigar lounges clearly indicated as smoking areas. Electronic smoking devices can be used in private guest cabins and any designated cigar lounges, but cannot be used in other internal public spaces. Smoking is allowed at clearly indicated external smoking areas and on guest cabin balconies, where wind proof ashtrays will be made available.